Questions about Klarna?
Klarna is a Swedish payment service provider that takes end-to-end responsibility for your payment. Klarna is the provider of Smoooth payments to more than 100,000 online stores. Over 60 million consumers worldwide have trusted Klarna to securely handle their payments.
Once your order's confirmed, you'll receive an email with payment
instructions within two days from Klarna. You'll then have 30 days to
try on your order and only pay when you’re happy. Complete the payment
online, at your convenience, with no extra cost. You can pay via credit
or debit card at www.klarna.com/us
To use Pay later you must be at least 18. Whilst this option is widely promoted, Pay later is subject to your financial circumstances. When choosing Pay later, our assessment will not affect your credit rating.
Klarna is unique and offers Pay later based on a number of factors such
as the order value, previous order history and item availability. If you
are 18 or over, you can improve your chances of being offered Pay later
by ensuring you provide your full name and accurate address details and
shipping to your registered billing address. All orders are assessed
individually. Just because you have had Pay later before does not mean
it will be offered for every order and in turn, as it is denied does not
mean it will be denied for all future orders.
Although Pay later is widely promoted it is not always universally
available. The Pay later method is automatically generated by algorithms
that are dependent upon a number of factors including amount of order,
the online store, previous order history and item availability.
Alternatively, you are able to complete your order by paying by credit
or debit card at the checkout.
If you want to make a purchase with Klarna, you'll need to provide your
mobile phone number and your email address. The mobile number is
required in case we need to reach you. All statements will be sent to
your email address. It's very important that you give us the correct
details, as otherwise you will not receive the payment information and
so will be liable for delayed payment fees.
Klarna may run so-called unrecorded enquiries (or soft credit searches)
that do not affect credit scoring and are only visible to you and
Klarna, but not visible to other lenders. Neither Klarna nor
Lookfantastic.com run credit searches against you that could impact your
credit rating.
You can pay with debit or credit card immediately in the checkout or
take advantage of our Pay later payment option, where you can pay for
the goods once you have received them via credit card or debit card.
As soon as ProBikeKit have accepted your cancellation/return,
then Klarna will cancel the statement or refund your payment.
Payment is due 30 days after the item is shipped. To help you pay on
time, we'll alert you two days before payment is due – you'll receive
email reminders to pay – and, if very late, we’ll also send you a text
or letter, too. If you fail to pay Klarna for your order, your credit
score will be affected.
Payment information is processed securely by Klarna. No card details are
transferred to or held by ProBikeKit. All transactions take
place via connections secured with the latest industry standard security
protocols.
If you have chosen to Pay later, Klarna will send you an email with
further details on how to pay. Your email will contain a link to Klarna
where you can settle your payment with your credit or debit card.
You can pay for your order at any point after you receive the email from
Klarna with the details of your payment on. Just follow the
instructions on this email to pay for your order.
If you pay by card, Lookfantastic.com will confirm your order right
away. If paying by Pay Later, Klarna will send you a payment
confirmation to the email address that you have used for your order. If
you have made a payment but not received payment confirmation, you can
always check the status of your order and payments by logging in at
www.klarna.com
Once ProBikeKit has received the return (partial or full) and you
have received their confirmation of this, an updated statement will be
sent to you by Klarna if you've made a partial return. With a full
return, your statement will be closed.
You have 30 days to pay, so you don’t need to pay right away. If your
due date is near and there is no sign of your goods, please contact ProBikeKit to check on delivery. You can also contact Klarna’s
Customer Service so that we can postpone the due date on your payment.
As soon as ProBikeKit has registered your cancellation or your
return, the refund will be processed within 5 business days.
If you have paid for your order with card, the refund will be made back
to the same card. If you have not paid the statement yet, then the
refund will reduce the statement or cancel it completely.
If you do not have your statement number to hand you can log in at
www.klarna.com/us, where you will find all of your orders and be able to
make payments.
Visit Klarna’s Customer Service for a full list of FAQ’s, live chat and telephone options.