want you to be delighted every time you shop with us. Occasionally
though, we know you may want to cancel an order or return/exchange items
and therefore we have a straight-forward 30 day returns policy, which
is detailed below. Our Cancellation and Returns Policy does not affect
your statutory rights.
If we change our Cancellation and
Returns Policy, we will post those changes on this page. If you have any
queries relating to our Cancellation and Returns Policy, please take a
look at our FAQs and if this does not answer your query, please Contact Us.
you have placed an order but then wish to change or cancel it, please
contact us as soon as you can as orders move rapidly through to our
warehouse. We will try our best to make any changes but we cannot
guarantee that we will be able to do so as the order may already have
been processed. In such cases, you may have to wait until you receive
the order and then follow the procedures for returns. Unfortunately
goods that have been dispatched cannot be changed or redirected to an
return any item within 30 days of receipt for a refund of that item or
to exchange it for the same item in a different size or colour, as long
as you meet the following conditions:
occasionally mistakes can be made in picking and packing your order or
sometimes defective items from our suppliers slip through. In such
circumstances we want to make it as easy as possible for you to receive
replacement goods or a refund.
You should inspect all deliveries
from us as soon as possible after receipt to ensure that the items
delivered have been received in the correct quantities in your order and
are not damaged or defective. You must notify us of any issues with
your order within 7 days of receipt.
Within 30 days of receipt you can return for exchange or refund:
note we will only accept returns of items that have been opened if they
are damaged or defective, except items that have to be tried for fit.
cycling equipment available on our Websites benefits from a
manufacturer's warranty, the details of which may be included with your
delivery. Please keep all the warranty information as this may be needed
should a fault develop after delivery. If an item becomes defective
after 30 days, you should contact us using the returns procedure above.
note all items will be inspected on their return. If an item returned
is found not to be damaged or defective or sent in error by us; you will
be responsible for the postage charges and the costs of any other
services provided to you in connection with your purchase.
are responsible for the shipment of returns back to us. If an item
returned is not defective or sent in error by us, you will be
responsible for the postage charges and the costs of any other services
provided to you in connection with your purchase.
If you are
returning an item because of an error on our part or because it is
damaged or defective we will be happy to refund the postage costs
incurred in sending the item to us subject to certain conditions
Postage refunds will be made for returned items sent by Royal Mail 1st or 2nd class post only.
refunds will be made for returned items sent using a standard
international service from your national postal organization. This would
be USPS in the United States and Australia Post in Australia.
are unable to refund postage costs for damaged and defective items if
you use a premium/expedited service, such as FedEx, UPS or DHL.
items returned to us are your responsibility until they reach our
Warehouse. Please ensure you package your return to prevent any damage
to the items or boxes. We recommend you use a postal service that
insures you for the value of the goods you are returning. In the event
of loss on the way back to us.
items are returned to us because they were received damaged, defective
or in error, then you will not be charged further delivery costs on
shipment of an equivalent replacement item. We will ship replacement
items to you under the same delivery option as you selected with your
If we have a replacement in stock, we will ship
your replacement when we have received and inspected your returned item.
If the item is not in stock, we will provide an estimate of when it
will be available or provide a suitable alternative.
If items are returned for an exchange due to change of size/colour a further postage and package charge may be made.
we have the item in stock you wish to exchange for, we will ship your
exchange item when we have received and inspected your returned item. If
the item is not in stock, we will provide an estimate of when it will
Once we have inspected your returned
items then if you need a refund, this will be made in the same way as
the original payment method. We are unable to refund deposits payable on
high value items, which we will have obtained specifically to fulfil
are returning items to us that have been subject to import duty you
should be able to claim a refund for any duties you have paid by
contacting your local customs authority and providing them with proof of
the original duty paid and proof of the export back to us, such as a
certificate of posting. Please contact your local customs authority for