At ProBikeKit we know how much you care about how information you
give us is used and protected. Our Security and Privacy Policies detail
what information we collect from you, how we use it to offer a high
quality service and how we ensure it is kept secure.
we employ market leading data security techniques and processes so that
our customers can use our services with the highest confidence.
visiting our Websites, registering your account with us or ordering
items from us you are accepting and consenting to our Security and
Privacy Policies. If we change our Security and Privacy Policies, we
will post those changes on this page.
If you have any queries
relating to our Security and Privacy Policies, please take a look at our
FAQs, and if this does not answer your query, please contact us.
What Data Do We Collect?
with all online retailers, in order to deliver a high quality service
it is essential that we collect and store certain information about you.
We use your information to process your orders, inform you of any
delays or problems and to send you news, special offers and promotions.
The information we collect is:
Your billing and delivery address
will normally contact you by email, including when we confirm your
order, its dispatch and any news and marketing material. We generally
won't need to call you by phone, and will only do this if there is an
issue with an order or purchase, there are queries on your account or
you have asked us to contact you. We may send you certain marketing
material by text to your mobile phone. As well as using your delivery
address to ship the goods, we may also send news and marketing materials
by post. We collect credit or debit card details when you place an
order, and will use these to collect payment, following security checks,
only with your authority.
We only send you news items and
marketing material with your consent. If you have been receiving such
material, but do not wish to continue, or haven't been receiving it but
wish to, you can change your newsletter preferences or change your post
and SMS preferences. Alternatively at the bottom of every PBK email
there is an unsubscribe link, click this and you will no longer receive
email marketing messages from us. If you are having problems
unsubscribing please contact us and we will be glad to help.
can check and/or change the information that we hold about you by
visiting your account. If you contact us, we will take reasonable steps
to verify your identity before granting access to your personal profile
or making data changes, in order to protect access to your information.
How Secure Is My Personal Information?
Websites and supporting infrastructure have been designed to deliver
market leading data security, to ensure our customers can have the
highest levels of confidence when using our Websites or buying goods
from us. We constantly review emerging security technologies and threats
to keep abreast of new trends and issues and strive to maintain our
market leading position.
All sensitive information (such as
credit-card numbers) is only transmitted via Secure Socket Layer (SSL)
technology, which means that you cannot inadvertently place an order
through an unsecured connection. All sensitive information is stored in
an encrypted format behind firewalls.
We use SagePay a third-party
secure global payment specialist to process our debit and credit card
transactions. SagePay process millions of secure paymentseach month for
over 30,000 businesses encrypting all transaction details to the highest
global standards. ProBikeKit does not record or store any card payment
details outside of SagePay's secure systems.
We only accept credit
or debit card payments that have been authenticatedusing 3-D Secure
(where the card issuer is part of the 3-D Secure scheme). This scheme
links directly to your bank and provides you with superior protection
and peace of mind against credit or debit card fraud. We strongly
recommend that if your card issuer is part of the MasterCard™
SecureCode™ or Verified ByVisa™ schemes that you register your card for
Our Websites are certified by industry-leading
security specialists McAfee,who carry out daily security scans. McAfee
SECURE™ tests for possible personal information access, links to
dangerous sites, phishing, and other online dangers. McAfee is the
largest dedicated security company in the world helping protect over
80,000 websites from identity theft, credit card fraud, spam and
are small text files that websites send to your computer to identify
your computer to a website when you return. This lets the site bring up
information relevant to you. They are used widely by online retailers.
hold your shopping cart identification. We do not use internal cookies
to track visits or use 3rd party advertising cookies.
not computer programs and can't read other information saved on your
hard drive. They cannot be used to disseminate viruses, or get a user's
email address etc. They only contain and transfer to the website as much
information as the users themselves have disclosed to that website.
What Information Do We Share?
will never disclose any of your information to third party direct
marketing organisations or online retailers. We may disclose certain
information relating to you to third parties in the following
To check and process your payments we will share
certain information with credit reference, fraud prevention and
We may disclose certain generic information
regarding activity on our Websites to research firms, advertisers or
sponsors, to assist us to improve our services;
We may ask research firms to contact you directly to record your preferences to assist us in improving our services;
the event that our business assets are ever sold to or purchased by
another company we would share our records, enabling the purchaser to
continue to offer an uninterrupted service to you;
In rare cases
we may need to disclose certain personal data in order to comply with a
legal obligation, or in order to enforce or apply our Conditionsor to
protect our rights, property, or safety, our customers, or others.
If we disclose information to third parties, we will only disclose information necessary for their specific purpose.
What About Links To Other Sites?
Websites may contain links to and from the websites of our suppliers,
sponsors, advertisers and other third parties. If you follow a link to
any of these websites, please note that they have their own privacy
policies and that we do not accept any responsibility or liability for
these policies or website content. You should check their policies
before you submit any personal data to third party websites.