This list is constantly being added to so if your question isn't here then let us know!

• MAVIC R SYS WHEELS
• Why can't I see my currency?
• Why can't I select my language?
• How much is postage/shipping to my country?
• Why do I get the message 'Gift Certficate Already In Use'?

MAVIC R SYS WHEELS

8th JANUARY 2009 Mavic have issued a recall on their R Sys front wheel. We are currently working through the paperwork and associated recall procedure to ensure that we conform with Mavic. If you have purchased an R sys wheel set through us we will be in e-mail contact with you within the next 24 hours. If you haven't received an e-mail from us by 12/08/09 then please contact alison@probikekit.com by e-mail for the returns information.

F.A.Q List

Why can't I see my currency?

We don't include all world currencies due to the fluctuating nature of some of the less stable ones. For a list of the currencies we do support, look at our currency page.

F.A.Q List

Why can't I select my language?

Currently we only have a full text of the site in English. There are partial translations in German & French. We are striving to get more translations done but as you will appreciate it is not an easy task.

F.A.Q List

How much is postage/shipping to my country?

We now provide a fully automated postage calculator in the shopping cart. As you order items you will see the postage you have to pay. For full information on our rates see our Postage & Shipping page.

F.A.Q List

Why do I get the message 'Gift Certficate Already In Use'?

Our gift certificates are engineered to be used on only one order at a time. If you enter your gift code and do not complete your order, then try to enter it again in a new basket session, that particular code will have been marked as 'in use' and will remain 'locked' until the system maintenance procedure is performed which is approximately every 4 hours. At this time, any unused gift certificates are released and available for use again.

F.A.Q List